Customer Service

"Customer Service"*

*The manager of a department store was training
several new Employees. He went over various
store policies including hours of work, breaks, floor
duties, stocking merchandise and employee discounts.

"But the most important thing," he said, "is customer
service. The customers are very important. Treat them
with respect. Patiently answer whatever questions
they have. And above all, Remember, 'The Customer
is Always Right.'"

With that, the new employees went to their allotted
departments. The manager walked around the store
several times that day and observed how his new
people were doing. All were doing well except one
man who just was not selling anything.

At the end of the day, the manager took him aside and
said, "I have been observing you. You assisted many
customers but you have not sold any merchandise. Why?"

The employee replied, "I have been following your
instructions very carefully. Whenever a customer comes
in, I explain to him the details of the product, the special
features and the various prices. He then says something
like, 'This is cheaply made, overpriced, useless junk.' Since
you said the customer is always right, I tell him, 'You are
right!' And he leaves!"

********************************************************

"Bad Translation"*

*A group from Chicago spent a weekend gambling in Las
Vegas. One of the men on that trip won $100,000. He
didn't want anyone to know about it, so he decided not
to return with the others, but took a later plane home.

Arriving back 3 a.m. He immediately went out to the
backyard of his house, dug a hole and planted the money
in it. The following morning he walked outside and
found only an empty hole. He noticed footsteps leading
from the hole to the house next door, which was owned
by a deaf-mute.

On the same street lived a professor who understood
sign language and was a friend of the deaf man.
Grabbing his pistol, the enraged man went to awaken the
professor and dragged him to the deaf man's house.

'You tell this guy that if he doesn't give me back my
$100,000 I'm going to kill him!' he screamed at the
professor. The professor conveyed the message to his
friend, and his friend replied in sign language, 'I hid
it in my backyard, underneath the cherry tree.'

The professor turned to the man with the gun and said,
'He's not going to tell you. He said he'd rather die first.'
Received on Tue Mar 3 08:37:29 2009