Cancel Those Credit Cards

"Cancel Those Credit Cards"

Be sure and cancel your credit cards before
you die.

This is just so priceless...and so easy to see
happening, customer service being what it is.

My Aunt died this past January. Citi Bank billed
her for February and March for their monthly
service charge on her credit card, and then added
late fees and interest on the monthly charge...
the balance had been $0.00.. now was somewhere
around $60.00. I placed the following phone call to
CitiBank:

Me:
"I am calling to tell you that she died in January."

CitiBank:
"The account was never closed and the late fees
and charges still apply."

Me:
"Maybe you should turn it over to collections!"

CitiBank:
"Since it is 2 months past due, it already has
been."

Me:
"So, what will they do when they find out she is
dead?"

CitiBank:
"Either report her account to the frauds division,
or report her to the credit bureau... maybe both!"

Me:
"Do you think G~d will be mad at her?"

CitiBank:
"...excuse me?"

Me:
"Did you just get what I was telling you...
the part about her being dead?"

CitiBank:
"Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)

Me:
"I'm calling to tell you, she died in January."

CitiBank:
"The account was never closed and the late
fees and charges still apply."

Me:
"You mean you want to collect from her estate?"

CitiBank:
(stammer)... "Are you her lawyer?"

Me:
"No, I'm her great nephew." (Lawyer info given.)

CitiBank:
"Could you fax us a certificate of death?"

Me:
"Sure." (Fax number is given.)

(After they get the fax . . . )

CitiBank:
"Our system just isn't setup for death."

Me:
"Oh..."

CitiBank:
"I don't know what more I can do to help."

Me:
"Well...if you figure it out, great! If not, you
could just keep billing her...I suppose...
don't really think she will care!"

CitiBank:
"Well... the late fees and charges do still apply."

Me:
"Would you like her new billing address?"

CitiBank:
"That might help."

Me:
"Odessa Memorial Cemetery, Hwy 129 and
plot number given."

CitiBank:
"Sir, that's a cemetery!"

Me:
"What do you do with dead people on YOUR
planet?!!"

CitiBank Hung Up!!!
Received on Tue May 31 12:26:41 2005