Subject: Cheerful Service
From: Unicorn (unicorn@indenial.com)
Date: Wed Jun 25 2003 - 11:41:33 EDT
"Cheerful Service"
After booking my 80-year-old mother on a flight from
Florida to Nevada, I called the airline to go over her
needs. The representative listened patiently as I
requested a wheelchair and an attendant for my
mother because of her arthritis and impaired vision.
My apprehension lightened a bit when the woman
assured me that everything would be taken care of.
I thanked her profusely.
"Oh, you're welcome," she replied. I was about to
hang up when she cheerfully asked, "And will your
mother need a rental car?"
****************************
"Volunteers"
On the way back to New York as I was sitting
in the Phoenix airport, they announced that the
flight to Vegas was full. The airline was looking
for volunteers to give up their seats.
In exchange, they'd give you a $100 voucher for
your next flight and a first class seat in the plane
leaving an hour later.
About eight people ran up to the counter to take
advantage of the offer.
About 15 seconds later all eight of those people
sat down grumpily as the lady behind the ticket
counter said, "If there is anyone else OTHER
than the flight crew who'd like to volunteer, please
step forward."
This archive was generated by hypermail 2b28 : Tue Jul 01 2003 - 00:00:02 EDT