Subject: Printing Woes...
From: Unicorn (Unicorn@Indenial.com)
Date: Sun Nov 14 1999 - 02:27:51 EST
"Printing Blurries..."
Got a call from a woman said that her laser
printer was having problems: the bottom
half of her printed sheets were coming out
blurry. It seemed strange that the printer
was smearing only the bottom half. I walked
her through the basics, then came over and
printed out a test sheet. It printed fine. I asked
her to print a sheet, so she sent a job to the
printer. As the paper started coming out, she
yanked it out and showed it to me. I told her
to wait until the paper came out on its own.
Problem solved.
***********************************************************
"Printing Woes..."
I had been doing Tech Support for Hewlett-
Packard's DeskJet division for about a month
when I had a customer call with a problem I
just couldn't solve. She could not print yellow.
All the other colors would print fine, which
truly baffled me because the only true colors
are cyan, magenta, and yellow. For instance,
green is a combination of cyan and yellow,
but green printed fine. Every color of the
rainbow printed fine except for yellow. I had
the customer change ink cartridges. I had
the customer delete and reinstall the drivers.
Nothing worked. I asked my co-workers for
help; they offered no new ideas. After over
two hours of troubleshooting, I was about to
tell the customer to send the printer in to us
for repair when she asked quietly, "Should I
try printing on piece of white paper instead
of this yellow construction paper?"
Sometimes the user can teach us a thing
or two about tech support....
This archive was generated by hypermail 2b28 : Wed Jan 05 2000 - 16:28:47 EST